Returns & Exchanges
We want you to love your willowtreethe.com piece. If you are not completely satisfied with your purchase, you may return or exchange it within 90 days of delivery.
Returns
Items must be returned in their original, unopened packaging and in new, resalable condition. Upon receipt and inspection of the returned item, we will issue a refund to your original method of payment. Shipping charges are non-refundable. Original shipping fees will be deducted from any refund for items returned due to customer preference.
Exchanges
To exchange an item for a different product, please follow the return process. Once your return is received, you may place a new order on our website.
How to Initiate a Return or Exchange
- Visit our Returns Center at willowtreethe.com.
- Enter your order number and email address to begin.
- Follow the instructions to select the items and generate your return authorization and prepaid shipping label.
Important Information
- You have 90 days from the delivery date to initiate a return.
- Returned items must be in original packaging and condition.
- Personalized items are final sale and cannot be returned or exchanged.
- Sale items are eligible for exchange or store credit only.
- We are not responsible for return shipments lost in transit. We recommend using the prepaid label and securing a shipment tracking number.
Damaged or Incorrect Items
If your order arrives damaged or if you received an incorrect item, please contact our Customer Care team immediately through our Returns Center at willowtreethe.com. We will gladly assist you and arrange for a replacement or refund.
International Orders
International returns are subject to specific guidelines. Please initiate your return through the Returns Center at willowtreethe.com for detailed instructions tailored to your region.
Return Status
You can check the status of your return at any time by visiting willowtreethe.com.
Our Warranty
willowtreethe.com figures are hand-painted and crafted with care. For information regarding our product warranty, please visit willowtreethe.com.
Additional Assistance
For any questions not addressed here, our Customer Care team is ready to help. Please reach out to us through the contact form available at willowtreethe.com.