Privacy Policy
Privacy Statement
This Privacy Policy describes how willowtreethe.com (“willowtreethe.com”, “we”, “us”, or “our”) collects, uses, stores, and shares your personal information when: (1) you access and/or use our websites at www.willowtreethe.com or any other location where this Privacy Policy is posted (“Websites”); (2) you purchase our products and services (“Services”); (3) you communicate with us in any manner, including by email, fax, telephone, or in person; and (3) when we interact with receive personal information from affiliated and non-affiliated third-parties.
If you are a California resident, see Your California Rights below.
Acknowledgment
Please read this Privacy Policy carefully. The practices described herein are subject to applicable laws in the places in which we operate.
BY ACCESSING AND/OR USING OUR WEBSITES, SERVICES, OR BY COMMUNICATING WITH US IN ANY MANNER, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.
Collection Of Your Information
We collect information from and about you when you use the Websites and Services, and when you communicate with us, including when you register an account, update your profile, access our content, make a purchase of our Services, or engage with our customer support team. This information includes:
Basic Identifying Information Information such as your full name, telephone number, e-mail address, phone number, account name, username, and account password.
Device Identifier and other Unique Identifiers Information we collect automatically when you engage with the Websites, or engage in communications with us, such as your device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, and other unique identifiers. For more information, see Cookies and Related Technologies below.
Internet or Other Network Activity Information regarding your interactions with the Websites
Geolocation Information Information that permits us to determine your general location, such as zip code.
Commercial Information Information such as your preferences and history of activity with the Websites and Services
User Content Information such as your communications with us and any other content you provide, such as comments, product reviews, testimonials, and other content.
Audio Information Information such as recordings of your voice (such as when we record customer service calls for quality assurance).
Inferences Inferences derived from the above information.
Use of your Information
We use your information for a variety of purposes, including to:
Provide our Websites and Services to You We use your information to provide our Websites and Services to you, including to: (1) create and manage your account when you sign-up to use our Services; (2) facilitate your access and use of our Websites and Services; (3) process your receipts and feedback on products to facilitate your participation in the Services; (4) send you notifications relating to your account and participation in our Services; (5) answer your Communications; and (6) perform other related business functions.
Communicate with You
We use your information to engage in Communications with you, such as to respond to your requests, inquiries, issues, feedback, and to provide customer service.
Market and Advertise
We use your information for marketing and advertising purposes, including sending marketing, advertising, and promotional communications to you by email, text message, or postal mail. We also use your information to show you advertisements for Services and to administer our sweepstakes and other contests.
Conduct Analytics and Personalization
We use your information to conduct research and analytics, including to improve our Websites and Services. We also use your information to understand your interaction with our Websites, advertisements, Services, and our Communications with you. We also use your information to personalize your experience, to save you time when you visit our Websites and use our Services, to better understand your needs, and to provide personalized recommendations for our Services.
Security and Fraud Prevention
We use your information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions. We also use your information to enforce our terms and procedures, prevent against security incidents, and prevent the harm to other users of our Services
Legal Obligations
We use your information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions. We also use your information to enforce our terms and procedures, prevent against security incidents, and prevent the harm to other users of our Services
Business Functions.
We use your information to support our core business functions, including to maintain records related to business management, loss prevent, collecting amounts owed, and identifying and repairing errors or problems in the Websites.
Disclosing Your Information To Third Parties
We may disclose or share your information with affiliated and non-affiliated third-parties, including in the following scenarios:
With your Consent
We may disclose or share your information with your consent, which may be obtained in writing; online, through “click-through” agreements; when you accept the terms of use on our Websites; orally, either in person or on the phone; or by other means.
In a Business Transfer
We may disclose or share your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third parties as a business asset in the transaction.
To Non-Affiliated Third Parties
We may disclose or share your information with certain non-affiliated third parties to facilitate your access and use of our Websites, our Services, and to provide us with certain business functions, including but not limited to sharing your information with brand partners, internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social medial networks, and service providers who provide us a service (e.g., customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our Websites, and/or protecting against malicious, deceptive, fraudulent, or illegal activity). One such partner is Oracle. To learn more about Oracle’s privacy practices, please visit Oracle’s Privacy Policy here.
For Legal Process and Protection
We may disclose or share your information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply our agreements; (2) protect our interests, property, or safety of others; (3) in connection with claims, disputes, or litigation; and (4) to protect our Websites.
Tracking User Behavior
willowtreethe.com may keep track of the websites and pages our users visit within willowtreethe.com, in order to determine what willowtreethe.com services are the most popular. This data is used to deliver customized content and advertising within willowtreethe.com to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by willowtreethe.com. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the willowtreethe.com website.
Use of Cookies
The willowtreethe.com website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize willowtreethe.com pages, or register with willowtreethe.com site or services, a cookie helps willowtreethe.com to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same willowtreethe.com website, the information you previously provided can be retrieved, so you can easily use the willowtreethe.com features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the willowtreethe.com services or websites you visit.
To opt out of Google Cookies Collection, use the following click here
Security Of Your Information
Although no system can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in alignment with all applicable laws and regulations, as appropriate to the sensitivity of your information.
How Long We Keep Your Information
We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to nature of the information subject to disposal.
Do Not Track
Our Websites may, from time to time, collect information about your online activities, over time and across our different websites. When you use our Websites, third parties may also collect information about your online activities, over time and across different internet websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our Websites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal.
Your Choices
We provide you the ability to exercise certain controls over how we collect, use, and share your information. Please note, if you are a California resident, you may have additional rights (see Your California Rights below).
- Right to Correction You may at any time submit a request to change the information we have about you by sending us an e-mail with the subject line “CORRECTION”.
- Right to Delete. You have a right to submit a request that we delete the information we’ve collected from and about you, subject to exceptions and restrictions permissible by law. You may submit a request to delete by sending us an e-mail.
- Opt-Out of willowtreethe.com Communications From time to time, we may send you various types of communications, including direct mail such as our catalogs, e-mails, marketing messages, and other informational messages. To opt-out of receiving our e-mail communications, please send us an e-mail with the subject line “UNSUBSCRIBE – EMAILS” or by clicking “UNSUBSCRIBE” at the bottom of any e-mail you’ve received. To opt-out of receiving our direct mail communications, including our catalog, please send us an e-mail with the subject line “UNSUBSCRIBE – MAILING”. Please note, if you opt-out of receiving our direct mail communications, your information also will not be shared with our direct mail marketing partners. Please also note that even if you unsubscribe from our e-mail or direct mailing communications, we may still send you non-marketing messages relating to order confirmations and other transactional information.
- Opt-Out of Sharing Your Information For Advertising and Marketing Purposes From time to time, we may share your information with third parties to facilitate certain advertising and marketing. Those third parties may, in some instances, use your information for their own commercial purposes. To opt-out of having your information shared these advertising and marketing partners, please send us an e-mail with the subject line “OPT-OUT”. If you are a California or Nevada resident, you may also submit a request to opt-out of the “sale” or “sharing” of your information by clicking here Do Not Sell or Share My Personal Information. Please note, the definition of “sale” is different depending on whether you’re in California or Nevada
- Managing Cookies You may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookies, such as the length of time they are stored. If you disable cookies, please be aware that some of the features of our Website may not function correctly.